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Taska Harnischfeger |
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Languages:
English (Native), German (Fluent) |
Almstadtstr.
22, 10119 Berlin |
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Education |
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Berlin
School of English Teacher Training Centre |
Berlin |
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Ludwig-Maximilians-Universität |
Munich |
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University
of Chicago |
Chicago |
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Work Experience |
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Self-Employed |
Berlin |
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Provided
Business and General English training to corporate and private
clients, including English for software developers, salespeople,
nurses, civil engineers, and more. |
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IBM |
Berlin,
Munich |
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Hired,
trained, and supervised new Munich-based enterprise software
support team for Europe, Middle East and Africa for IBM Websphere
Product Center, a product information management tool formerly
known as Trigo Product Center (purchased by IBM in April 2004, see
below). Trained and coached German team members in technical
skills, customer service skills, business English, and
international social and business usage. Managed relationship
between the European software support team and development teams
in California and Bangalore, and with leadership in California.
Represented key customers in internal feature and bug-fix
prioritization meetings. Escalation specialist – assumed full
responsibility for entire portfolio of support requests in crisis
situations for customers worldwide. |
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Trigo
Technologies |
Silicon
Valley (Brisbane), Berlin |
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Provided
post-sales software support for worldwide enterprise clients of
Trigo Product Center, a highly customizable data management tool
for integrating product information among disparate e-commerce and
back-end systems. Customers' primary technical contact for
developers in charge of customization, integration and maintenance
of live product. Managed long-term customer relationships with key
clients in the United States, Germany, the Netherlands, Denmark,
France, Spain, Korea, etc. Performed troubleshooting, created and
negotiated plans for problem solution with customers, and
coordinated solution creation among worldwide engineering teams.
Involved in all phases of post-sales customer relationships, from
technical consultation during planning, through technical
assistance during roll-out (customization, deployment and
integration with other back-end and e-commerce tools), to
maintenance and support of running product. |
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CollabNet |
Silicon
Valley (Brisbane) |
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Managed
post-sales support for major enterprise clients of SourceCast (a
web-based hosted enterprise software development system, e.g.
NetBeans.org, OpenOffice.org). Responsible for meeting and
exceeding customer expectations by managing all aspects of request
lifespans (from troubleshooting to code changes, patch creation,
staging, testing, live-site rollout, and customer communication).
Held regular issue portfolio status meetings with key client
contacts. |
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Eazel |
Silicon
Valley (Mountain View) |
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Linuxcare |
Silicon
Valley (San Francisco) |
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Mann
Consulting |
Silicon
Valley (San Francisco) |
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University
of Chicago Humanities Department |
Chicago |
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References gladly provided upon request |
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